Q: How much does shipping cost?

★ FREE SHIPPING on all US orders over $65 ★ USPS shipping rates are calculated at checkout for all orders under $65

Q: How long does delivery take?

All orders are shipped from our California fulfilment centre. The estimated standard delivery time is up to 3 business days after dispatch.

Q: Shopping from Australia or NZ?

Head on over to your local store! www.lunabronze.com.au

Q: Returns & Refunds

Any item can be refunded if it is returned within 30 days of receipt of goods . A refund can be processed for the following reasons: ★ Change of mind If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging in a resellable condition. ★ Faulty items If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo. ★ Allergy returns In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us. ★ Incorrect/damaged item received If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery . Please don't dispose of the item until we've had a chance to chat with you! In all of the above cases, you will need to return the item to us. Please do not return any item to us without contacting our team first. We recommend that you send via Registered and Pre-Paid post. Return postage is at your cost. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Luna Bronze Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure. Luna Bronze also does not accept returns or refunds for purchases made from one of our Retail partners. To organise a return, please contact our team at within 30 days of receiving your goods. Unfortunately we are unable to process your return if you contact us outside of this period.

Question 1

How much does shipping cost?

Accepted Answer

★ FREE SHIPPING on all US orders over $65

★ USPS shipping rates are calculated at checkout for all orders under $65

Question 2

How long does delivery take?

Accepted Answer

All orders are shipped from our California fulfilment centre.

The estimated standard delivery time is up to 3 business days after dispatch.

Question 3

Will my parcel delivery be impacted by COVID-19?

Accepted Answer

Please allow 2-3 business days for your order to be processed and dispatched.

We are currently shipping from our California fulfilment centre five days a week (excluding public holidays) however please note there may be delays in the delivery of your order due to the impact of COVID-19 on your local courier networks.

Question 4

Can I change my delivery address?

Accepted Answer

If you have made an error, please contact our team immediately at hello@lunabronze.com.au Please ensure that you provide your order number and new address details and that you title the email subject as "URGENT: DELIVERY ADDRESS CHANGE".

We pride ourselves on our quick turnaround so we are unable to guarantee that all address change requests will be able to be actioned.

Please note that if you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, we will not be held liable and we will not refund or resend your order unless in the event that your parcel is returned to our fulfilment facility. Should your parcel be returned to us, our team will contact you to discuss and arrange re-shipment.

Question 5

Can I change or cancel my order?

Accepted Answer

If you would like to cancel or change your order, please contact us immediately at hello@lunabronze.com.au providing your order number and as many details as possible.

Unfortunately once your order has been placed, we’re unable to guarantee that we'll be able to cancel or make changes to your order (this is because our warehouse team are super efficient at getting your orders out the door!).

If your item has already been shipped, its yours. Please check our Returns & Refunds Policy.

Question 6

How do I track my order?

Accepted Answer

If you wish to track your product, please input your tracking number provided by us in your shipment confirmation email into the USPS tracking portal:

https://tools.usps.com/go/TrackConfirmAction_input

Question 7

Other useful things that you should know

Accepted Answer

Our warehouse doesn't operate over the weekend. All orders received over the weekend or on public holidays will be dispatched the next business day.

Question 8

Shopping from Australia or NZ?

Accepted Answer

Head on over to your local store! www.lunabronze.com.au

Question 9

Returns & Refunds

Accepted Answer

Any item can be refunded if it is returned within 30 days of receipt of goods.

A refund can be processed for the following reasons:

★ Change of mind

If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging in a resellable condition.

★ Faulty items

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo.

★ Allergy returns

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

Allergy returns must be less than 20% used upon arrival back with us.

★ Incorrect/damaged item received

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

In all of the above cases, you will need to return the item to us. Please do not return any item to us without contacting our team first.

We recommend that you send via Registered and Pre-Paid post. Return postage is at your cost. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Luna Bronze Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Luna Bronze also does not accept returns or refunds for purchases made from one of our Retail partners.

To organise a return, please contact our team at within 30 days of receiving your goods. Unfortunately we are unable to process your return if you contact us outside of this period.

Question 10

Are Luna Bronze products tested on animals?

Accepted Answer

None of the ingredients we use, nor the end products in the Luna Bronze range are tested on, or derived from animals - so they’re all cruelty-free & vegan friendly! In fact, PETA have even given us the official accreditation on both fronts (spot the sweet little bunny logo on our tubes).

Question 11

Where is Luna Bronze made?

Accepted Answer

All Luna Bronze tanning products are proudly made in Melbourne, Australia.

Our tanning mitt is made in China.

Question 12

Where can I find the ingredients listings for your products?

Accepted Answer

At Luna Bronze, we're all about transparency. This is why you'll find the full ingredient listing on each product page. Simply click on the Ingredients tab beneath the product description and the listing will appear.

Question 13

Are Luna Bronze products gluten free?

Accepted Answer

The following Luna Bronze products contain natural Wheat Germ Oil:

★ Glow Gradual Tanning Moisturiser

★ Radiant Self Tanning Lotion

★ Eclipse Tanning Mousse

★ Total Eclipse Tanning Mousse

Whilst we consider the gluten molecule to be too large to penetrate the skin, we recommend that people with severe gluten intolerances either avoid the above products, or consult your Doctor for more information prior to using any of these products.

For more information, please visit: https://www.coeliac.org.au/news-stories/gluten-free-skincare-and-cosmetics/

Question 14

Do Luna Bronze products offer any sun protection?

Accepted Answer

No, they don’t.

Whilst the Luna Bronze range pioneers sunless tanning and skin nourishment (meaning you can stay out of Big Reds way & still have a tan), they do not contain any SPF or zinc and will not protect you from the sun's harmful rays. We encourage making a habit of protecting your skin; stay in the shade where possible; wear a broad-brimmed hat, sunglasses and protective clothing; wear a water-resistant, broad-spectrum SPF and reapply it every two hours.

Question 15

Can I use Luna Bronze products whilst pregnant?

Accepted Answer

First of all: congrats! While our products are formulated using up to 99% organic, natural and naturally-derived ingredients, and we believe they’re safe to use during pregnancy, it’s always a good idea to send a list of the ingredients to your doctor for their professional, medical opinion first.

Question 16

What do I do if a product is out of stock?

Accepted Answer

Sign up to our Back in Stock notification email on the product page and our team will notify you via email when that product is back online.

Question 17

Is the tanning active bad for me?

Accepted Answer

The active colouring ingredient in Luna Bronze is DHA (Dihydroxyacetone), which, despite sounding intense, is really just an agent that combines with the amino acids in the skin to temporarily change its colour. Plus, because ours is naturally-derived (as per EcoCert® standards), there’s no harm in it whatsoever.

What’s more - we infuse it into a divine formula of organic essential oils and skin-enriching ingredients (think aloe vera, jojoba and rosehip oil and wheatgerm), so your skin will be more disappointed if you don’t use it.

Question 18

What payment methods do you accept?

Accepted Answer

Our online store accepts payments by the following methods:

★ Visa & Mastercard

★ American Express

★ PayPal

★ Google Pay

★ ShopPay

Question 19

Can I use multiple promotional codes at checkout?

Accepted Answer

Unfortunately our store does not allow multiple promotional or discount codes to be used on the one order.

Question 20

Can I order by phone?

Accepted Answer

No, sorry. We are a 100% online business.

If you're having trouble using our website, please feel free to contact us and our team will happily assist you.

Question 21

How do I redeem an eGift card?

Accepted Answer

If you’re the lucky recipient of one of our galactic eGift cards, it should be delivered by email to your inbox.

To redeem your card, simply open the email from us and click the button that says “View Gift Card”. This will then display your gift card on screen. Copy the special code and apply this at checkout.

If you have not received your eGift card or if you experience any problems using your eGift card, please contact our team.

Question 22

Does my eGift card expire?

Accepted Answer

Your eGift card will not expire so feel free to redeem it whenever you have the need for some extra glow in your life!

Question 23

When are the Luna Bronze team available?

Accepted Answer

Our team is based in Sydney, Australia and are available Monday-Friday 9am-5pm AEST excluding Public Holidays.

Question 24

Where should I send PR requests to?

Accepted Answer

We’d love to chat! Please email our team at hello@lunabronze.com.au

Question 25

Do you provide free samples?

Accepted Answer

Unfortunately we are not able to offer free samples of our product range.

Question 26

What happens next?

Accepted Answer

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment and will be less the cost of shipping the product to you.

Question 27

Can you go swimming with fake tan on?

Accepted Answer

While there’s no better way to flaunt your fresh new tan than by getting poolside /beachside/lakeside, self-tanners aren’t totally waterproof. If you’re taking a dip in chlorinated water, you may notice that your golden glow’s longevity will be drastically reduced. This is because chlorine dries out your skin and strips your top layers (where the tan sits), causing your skin cells to shed more quickly.

However, you don’t need to give up your fave summer activity when you’ve got your glow on: you’ll just need to take a few extra precautions in order to prolong the life of your fake tan. By taking quick dips, gently patting yourself dry, and applying our Glow Gradual Tanning Moisturiser each day, you’ll be able to wear fake tan while swimming and extend the life of your tan. You can also read more fake tan before and after tips here.

In short: yes you can go swimming with fake tan on.

Question 28

Shopping from Canada?

Accepted Answer

Head on over to your local store www.lunabronze.ca

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